We have a vast network of experts we can call upon as needed to meet the unique requirements of any client challenge. Our team of smart, innovative industry experts ensures that we deliver deeply relevant insights with every engagement.
With over 25 years of experience in the research industry, Ned is driven by a passion for uncovering data-driven insights that drive business growth. Having worked extensively on both the client and consultant sides of the business, Ned possesses a deep understanding of strategic insights necessary for executives to enhance their market presence, competitive edge, and client relationships. Ned has helped numerous Fortune 500 firms in over 20 industries – including financial services, high tech, e-commerce, health care, telecom, and real estate. Ned holds an MBA in Marketing from Babson’s FW Olin Graduate School of Management, and a BS in Accounting from State University of New York at Plattsburgh.
Sue has conducted extensive competitive mystery shopping and market research related to segmentation and marketing tactics, customer journey, and product offerings. She has contributed to the firm’s work in banking, investments, payments, and more. Also experienced in client-side research, Sue is able to translate data into meaningful, actionable insights to influence strategic decision making. She earned a BA from The Ohio State University and an MBA from Capital University.
Jonathan moves through his world with a motivation not just to interact with data, but to deeply understand the systems he interacts with. Whether digging into raw data, objectively evaluating products and services, or reading a recipe in his downtime, his primary aim is to move beyond assessments and analysis: to actually know the subject. With Research Collaborative, Jonathan has conducted detailed side-by-side product benchmarking, assessing competitive differentiators and positioning, value propositions, and strategy of firms across the financial services sector, ranging from major global players to emerging fintechs. Jonathan holds a BA in Cognitive Science from Northwestern University.
After more than 25 years in the research industry, Susan Dayno brings seasoned skills and expertise to every engagement. Her strong attention to detail and command of research methodologies makes her a valuable partner on complex, multi-part tracking studies. Her work has encompassed a range of areas including customer satisfaction, brand measurement and ad testing. Having spent many years on the client side, Susan understands the importance of delivering reliable insights that will be easily leveraged throughout the organization. Susan has a B.A. from the University of Pennsylvania and an M.S. from Harvard University.
An acclaimed leader in the field of data analytics, Karl has broad experience in consulting that includes analytic strategy and leadership, predictive modeling, statistics, data mining, direct marketing, CRM and primary market research. Karl and his Rexer Analytics team have delivered analytic solutions to dozens of companies, including customer attrition measurement and prediction, segmentation, campaign targeting and measurement analytics, loyalty/satisfaction drivers development, sales forecasting, product allocation optimization, market basket analysis, product cross-sell modeling and text mining. Karl holds a B.A. from The Ohio State University and a PhD in a Experimental Psychology from the University of Connecticut.
Palma Puzzuoli is a seasoned moderator with a deep understanding of research design and organizational implementation. She is highly skilled in engaging with B2B and B2C respondents, including C-level executives, doctors, financial advisors and HNW individuals. Palma’s expertise spans a wide range of qualitative research methodologies including focus groups, in-depth interviews, online boards and enthographic research. Prior to her consulting work, Palma has held leadership positions at leading multi-national financial institutions and insurance companies (Health and P&C). Palma holds an MBA in Marketing from Seton Hall University and a B.A. in Behavioral Science from Drew University. She is fluent in French and has working knowledge of Italian.
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